Return Policy

At Roots Taste, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and exchange policy under the following terms:

1. Eligibility for Returns

Returns are accepted within 14 days from the date of delivery.
To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.
Personalized or custom-made items (e.g., custom clothing or special requests) cannot be returned, unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please contact us at [your contact email] with your order number and the reason for the return.
We will provide you with instructions on how to send the product back. Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.

3. Return Shipping

Items must be returned to us within 14 days of receiving our return authorization. Please ensure that the items are securely packaged to prevent damage during return shipping.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking information.

4. Refunds and Exchanges

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-7 business days.
Alternatively, you can choose to exchange the product for a different item of equal value.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

6. Non-Returnable Items

The following items are not eligible for returns:

Gift cards
Downloadable products
Personalized or custom items

7. Late or Missing Refunds

If you haven’t received a refund after the processing period, please first check with your bank or credit card company. Sometimes, there may be a delay in processing.
If you’ve done this and still haven’t received your refund, please contact us at [your contact email].

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item in a different size or color, please contact us to discuss availability.

9. Contact Us

For any questions regarding returns or exchanges, please contact us at:

Roots Taste
Email: [email protected]
Phone: +962781167076
Website: rootstaste.com

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